FAQs

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Here are our most frequently asked questions.

Frequently asked questions

Does TWINO own real estate properties available on the platform?

What do different statuses of Real estate securities mean?

Can I sell my Real Estate Securities to other investors?

What happens if the Real estate security is not subscribed in full?

How long are my funds reserved when investing in Real estate securities?

When are Real estate securities issued?

What is the minimum amount to invest in Real estate securities?

How can I set up Auto-Invest for Real estate securities?

How are dividends paid out to investors?

How are dividends on Real estate securities calculated?

What are Real estate securities?

How Does Identity Verification Work?

What is a tax identification number (TIN)?

What is the difference between investments in loans and Loan Securities?

How is interest on Loan Securities calculated?

What can I do if I have lost access to the two-factor authentication (2FA) app?

How do I create an account on TWINO?

How does two-factor authentication (2FA) work?

How does the investor protection mechanism work?

What is the withholding tax rate on my income?

Who can invest in Securities?

When are Loan Securities issued?

What are Loan Securities?

How can I submit my tax residence certificate?

What is a withholding tax (WHT)?

What is the minimum amount to invest in Loan Securities?

How does the investor protection mechanism work?

What is the suitability and appropriateness assessment?

How to invest on the Secondary market?

How do I sell my investments?

What is the Secondary market?

What is the Primary market?

Which currency exchange rates are used?

Will I have several currencies on my investor account?

Can I sell loans with Currency Exposure on the secondary market?

Where can I see whether there have been currency fluctuations for my investments?

Will I still be able to invest in Russian loans without Currency Exposure?

How can I invest in loans that come with Currency Exposure?

How does Currency Exposure work?

Mobile app – Notifications

Mobile app – Cash-flow forecast

Mobile app – My Profile

Mobile app – Account Statement

Mobile app – Portfolio Builder

Mobile app – Auto-Invest portfolios

Mobile app – Dashboard

My Personal Information Has Changed — How to Update It?

Who can add funds to my investor's account?

How does TWINO act with the money in my investment account?

How to change your bank account on TWINO?

How to apply for money withdrawal?

How long does it take for a bank transfer to reach my TWINO account?

How to add funds to my investor's account?

Where can I get information about my income for taxation purposes?

Do I have to pay taxes from the acquired profit?

Can I cancel or sell my investments?

What is Portfolio Builder?

What Is Auto-Invest and How Does It Work?

Can I Get a Loan from TWINO?

What does each loan status mean?

What Happens If TWINO Goes Out of Business?

What is “rate”?

What is the difference between the BuyBack Guarantee and the Payment Guarantee?

How does TWINO protect my investment?

What Is Manual Investing?

How to choose Securities for investing?

What exchange rates are used to convert currency?

In what currency can I transfer funds?

How to choose the currency for my TWINO account?

In which currencies can I invest in Securities?

New Secondary Market Policy for Vietnam and Philippines Loan Securities

Inactivity fee

What are the fees for investors?

Who can become an investor on TWINO?

How do I make profit?

What type of investments can I make on TWINO?

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