What are you looking for?
Here are our most frequently asked questions.
Frequently asked questions
Why is my account undergoing additional verification?
As part of our account verification and ongoing checks, we sometimes need to review your information in more detail. This can happen when you register or while you are already using TWINO.
While the review is in progress, adding funds and making new investments are temporarily unavailable. No action is needed from you at this stage - we will contact you if we need any additional information or documents. Please keep an eye on the inbox of the email address registered with your TWINO account so you don’t miss any messages from us.
We understand that waiting can be inconvenient, and our team works to complete these reviews as soon as possible. We appreciate your understanding.
In case you have any questions, you are always welcome to contact our support team at [email protected].