Career
Platform Operations Specialist
Latvia, Riga | Product Management
By joining the TWINO Investment team as a Platform Operations Specialist you will ensure smooth operations of TWINO Investment platform, support clients by addressing all platform-related questions and ensuring a seamless user experience. You’ll work closely with our technical support team to maintain high standards and resolve issues efficiently. If you're passionate about delivering excellent service and enhancing the customer journey, this role is a great fit for you!
Your responsibilities
- Monitor the platform’s functionality and content, manage configurations, and take action when issues arise.
- Oversee the listing and administration of financial instruments, ensuring they function correctly within the platform.
- Assist new clients with account setup and ensure their onboarding process is smooth and efficient.
- Communicate with clients via email and live chat, addressing inquiries and providing guidance on how to use the platform effectively.
- Proactively identify potential issues that may affect client experience and suggest improvements where possible.
- Collaborate with the Technical Support and Legal/AML teams to resolve any client-related or operational platform issues.
- Maintain and update the platform’s technical content and documentation to keep it accurate and accessible.
- Prepare necessary data reports to the Bank of Latvia, State Revenue Service or any other official institutions in compliance with regulatory requirements.
What we are looking for
- Bachelor’s degree (could be still in progress) in Economics, Business, or Finance
- Great communication skills, critical thinking, and client-orientation.
- Motivated, self-starter, who is able to collaborate effectively and is willing to learn
- Ability to work efficiently and accurately under pressure in a fast-paced, multi-tasking environment
- Very good Latvian and English language skills.
At TWINO it is not about entitlement, it is about impact. A good idea is always taken seriously, and you can truly make a difference. We offer you large responsibility and opportunity to learn from day one.
The salary range for this position varies from 1700- 2000 EUR gross depending on the skill set, experience, and other competencies.
For more information reach out to the Head of People
Madara Kalme
Visit LinkedIn Apply until 29.07.2025
Apply nowWhy #lifeatTWINO
Work from anywhere
We believe in the benefits of working remotely and offer all our employees the possibility of working remotely. Think and work exactly where you're personally most productive
Workation
Team-buildings that combine work and leisure once a year for each team. Meet with your team outside your usual work environment, travel while working and experience something new with your colleagues
Kids Day & gifts for kids
We love to surprise the youngest members of the TWINO family – Christmas gifts, tailor-made gaming kits or Kids Day is TWINO's way of cherishing our kids
Development of your choice
We give a lot of freedom when it comes to your personal development. You get access to an individual yearly development budget calculated form your salary that you can spend on the development activities you choose for yourself. Whether it's inspiring conferences or private mentoring sessions - it's all up to you
Growth Camp
We empower our people to gain new skills and grow professionally. Our unique training program Growth Camp allows us to expand our horizons through engaging, interactive & targeted learning sessions & workshops on various topics
Heavy social agenda
We have our yearly summer team-building event, we head to the slopes in the winter and have a grand Christmas party! We're keeping things interesting through social events, traditions and celebrations. There's always something going on