German Speaking Customer Relations Manager

Latvia, Riga | Customer Relations

As Customer Relations Manager, you’ll be responsible for building and strengthening relationships with the TWINO investor community across Europe. You’ll help them navigate our platform and introduce them to our products and features by delivering meaningful and excellent user experience.

Your responsibilities
  • Address any investor inquiries (e-mails, calls, chat) and ensure customer service-related issues are settled efficiently and proactively and questions are answered professionally in a timely manner
  • Prepare relevant information for the investors and ensure the delivery process
  • Investor payment processing and monitoring according to internal anti-money laundering procedures and applicable regulatory enactments
  • Analyze communication trends, identify fields of improvement, and present solutions
  • Lead, guide, and support Customer Relations Specialists
  • Cooperate with the IT & product team by identifying and documenting issues and requests from investors as well as being involved in new product and feature development
  • Process investor feedback and make data-driven suggestions for improving customer service, product, and processes
  • Maintain and update website content
  • Report key indicators and other required data to the company’s management team
  • Ensure communication and maintenance of relations with industry bloggers and influencers
  • Contribute to all matters related to the platform’s changes, improvements, and additions to make sure they are developed with the best investor experience and the platform’s usability in mind
  • German translating, proofreading & editing
What we are looking for
  • Proven previous experience as a Senior Customer Service and/or Investor Relations Specialist
  • Experience in AML/KYC related customer service tasks
  • Good sales, persuasion, and argumentation skills
  • Understanding of an excellent service culture
  • The ability to take full ownership of the processes and tasks
  • Great communication and networking skills
  • Stress resistance and flexibility
  • Excellent spoken and written English and German language skills
  • Experience with communication with bloggers and marketing communication material preparation would be an advantage
  • Industry experience would be an advantage

At TWINO it is not about entitlement, it is about impact. A good idea never goes unnoticed, and you can truly make a difference. We offer you meaningful responsibility from day one. We encourage an open feedback culture and team effort. If you show dedication, drive, and ownership, your learning curve will be steep, and your career opportunities with TWINO – immense.

The salary range for this position varies from 2000-2400 EUR gross depending on the skill set, experience, and other competencies.

For more information reach out to the Head of People & Communications

Monta Zaķe-Laganovska

[email protected]

Visit LinkedIn

Apply until 15.12.2023

Apply now

Why #lifeatTWINO

Work from anywhere

We believe in the benefits of working remotely and offer all our employees the possibility of working remotely. Think and work exactly where you're personally most productive


Team-buildings that combine work and leisure once a year for each team. Meet with your team outside your usual work environment, travel while working and experience something new with your colleagues

Kids Day & gifts for kids

We love to surprise the youngest members of the TWINO family – Christmas gifts, tailor-made gaming kits or Kids Day is TWINO's way of cherishing our kids

Development of your choice

We give a lot of freedom when it comes to your personal development. You get access to an individual yearly development budget calculated form your salary that you can spend on the development activities you choose for yourself. Whether it's inspiring conferences or private mentoring sessions - it's all up to you

Growth Camp

We empower our people to gain new skills and grow professionally. Our unique training program Growth Camp allows us to expand our horizons through engaging, interactive & targeted learning sessions & workshops on various topics

Heavy social agenda

We have our yearly summer team-building event, we head to the slopes in the winter and have a grand Christmas party! We're keeping things interesting through social events, traditions and celebrations. There's always something going on

All employee benefits