Customer Support Specialist

Latvia, Riga | Customer Relations

At TWINO we are working hard to offer the most comprehensive investment trading opportunities for European retail investors. We are currently looking for a new team member to help us shape and deliver our vision.

Our ambition is to disrupt the world of finance and become a steady player in the online trading and investments universe for retail customers. If you are highly motivated, ambitious, and seeking a challenging and rewarding environment, this opportunity is for you regardless of your location – you'll be free to work from anywhere or in one of our hybrid offices in Riga, Moscow, Voronezh, Warsaw and Tbilisi.

By joining the TWINO Investments team as a Customer Support Specialist you will support TWINO clients with all questions about the platform. You will work with the TWINO technical support team to ensure high communication standards to TWINO clients. If you have genuine interest and passion to take customer experience to the next level, we have the perfect job for you!

Your responsibilities
  • Overseeing the opening of new client accounts
  • Answering and communicating with clients via email and chat
  • Support clients in all questions about the platform and existing possibilities in the app
  • Assisting clients across different product lines including CFD, equities, options, etc.
  • Collaborate with other members of the team on common projects and provide back-up to other Client Service Associates when necessary
  • Proactively seek ways to identify customer pain points and address them accordingly
  • Support the project management endeavors of the organization
  • Work together with technical support to resolve client’s internal problems in the platform
What we are looking for
  • Bachelor’s degree in Economics, Business, or Finance
  • Proven experience in a relevant field, experience in a brokerage company will be an advantage
  • Motivated, self-starter, who is able to collaborate effectively and efficiently
  • Strong sense of urgency when it comes to supporting a resolution
  • Ability to work efficiently and accurately under pressure in a fast-paced, multi-tasking environment
  • Orientation on customer service and very high standards of customer service
  • Very good English language skills

At TWINO it’s not about entitlement, it’s about impact. A good idea is always taken seriously, and you can truly make a difference. We offer meaningful responsibilities from day one. We encourage an open feedback culture and team efforts. If you show collaborative spirit, drive and passion, your learning curve will be steep and your career opportunities with TWINO – immense.

We offer flexible and competitive terms of employment and a competitive remuneration package. The salary range for this position varies from 900 - 1500 EUR gross depending on the skill set, experience, and other competencies.

Your work will play a critical role in establishing TWINO as an industry leader in the areas of investment trading for retail investors. If you are ready to join our team of overachievers to accomplish our mission – be that from the comfort of your couch or in one of our fully-equipped hybrid offices – you’re welcome to apply, even if you do not meet every single requirement mentioned above.

For more information reach out to our People Specialist & Recruiter

Antija Geinerte

[email protected]

Apply until 17.10.2021

Apply now

Why #lifeatTWINO

Work from anywhere

We believe in the benefits of working remotely and offer all our employees the possibility of working remotely. Think and work exactly where you're personally most productive


Team-buildings that combine work and leisure once a year for each team. Meet with your team outside your usual work environment, travel while working and experience something new with your colleagues

Kids Day & gifts for kids

We love to surprise the youngest members of the TWINO family – Christmas gifts, tailor-made gaming kits or Kids Day is TWINO's way of cherishing our kids

Development of your choice

We give a lot of freedom when it comes to your personal development. You get access to an individual yearly development budget calculated form your salary that you can spend on the development activities you choose for yourself. Whether it's inspiring conferences or private mentoring sessions - it's all up to you

Growth Camp

We empower our people to gain new skills and grow professionally. Our unique training program Growth Camp allows us to expand our horizons through engaging, interactive & targeted learning sessions & workshops on various topics

Heavy social agenda

We have our yearly summer team-building event, we head to the slopes in the winter and have a grand Christmas party! We're keeping things interesting through social events, traditions and celebrations. There's always something going on

All employee benefits