How it works
How Does Identity Verification Work?
At TWINO, protecting our investors and complying with legal requirements are top priorities. That’s why completing identity verification is a crucial step when creating your account. It helps us comply with EU and international regulations on financial crime prevention, including anti-money laundering (AML) and counter-terrorist financing (CTF) laws, while also ensuring that your account and personal data remain secure.
Why Identity Verification Is Important
Financial institutions like TWINO are required by law to verify the identity of all users before allowing access to investment services. This process not only helps prevent fraudulent activity but also ensures that we provide a safe and compliant investment environment for all our clients.
Verification With Onfido
To make this process fast, secure, and user-friendly, we partner with Onfido, a trusted third-party verification provider. Onfido uses advanced technology to confirm your identity quickly and accurately — all while protecting your personal information.
Once you complete your registration on TWINO, you’ll be prompted to verify your identity remotely through the Onfido platform. This can be done in just a few minutes using a smartphone, tablet, or computer with a camera.
Step-by-Step: How to Verify Your Identity
Upload Your Identity Document
Take clear photos of your valid ID document — this can be a passport or national ID card.
Ensure that both sides of the document are visible and fully captured.
Make sure your fingers do not cover any part of the document.
Avoid glare, shadows, or reflections that may obscure the text.
Take a Selfie for Facial Verification
You’ll be asked to take a live selfie to confirm that the document belongs to you.
Make sure the photo is taken in good lighting and your face is clearly visible.
Avoid wearing sunglasses, hats, or anything that could hide your facial features.
Once you’ve completed these two steps, Onfido will securely process the information and verify your identity. This usually takes just a few minutes.
If you experience any issues during the verification process or have questions about identity checks, please don’t hesitate to contact our Customer Support team at [email protected]
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