Career
Customer Support Specialist
Latvia, Riga | Customer Support
At TWINO we are working hard to offer the most comprehensive investment trading opportunities for European retail investors. We are currently looking for a new team member to help us shape and deliver our vision.
Our ambition is to disrupt the world of finance and become a steady player in the online trading and investments universe for retail customers. If you are highly motivated, ambitious, and seeking a challenging and rewarding environment, this opportunity is for you.
By joining the TWINO Investments team as a Customer Support Specialist, you will support TWINO clients with all questions about the platform. You will work with the TWINO technical support team to ensure high communication standards to TWINO clients. If you have genuine interest and passion to take customer experience to the next level, we have the perfect job for you!
Your responsibilities
- Overseeing the opening of new client accounts
- Answering and communicating with clients via email and chat
- Support clients in all questions about the platform
- Collaborate with other members of the team on common projects and provide back-up to other Client Service Associates when necessary
- Proactively seek ways to identify customer pain points and address them accordingly
- Support the project management endeavors of the organization
- Work together with technical support and Compliance/ AML team to resolve client’s internal problems in the platform.
What we are looking for
- Bachelor’s degree in Economics, Business, or Finance
- Experience in Customer Support in a relavant field
- Knowledge in product lines including CFD, equities, options and etc is a plus.
- Proven experience in relevant field
- Motivated, self-starter, who is able to collaborate effectively and efficiently
- Strong sense of urgency when it comes to supporting a resolution
- Ability to work efficiently and accurately under pressure in a fast-paced, multi-tasking environment
- Orientation on customer service and very high standards of customer service
- Very good Latvian and English language skills. German is a plus
At TWINO it’s not about entitlement, it’s about impact. A good idea is always taken seriously, and you can truly make a difference. We offer meaningful responsibilities from day one. We encourage an open feedback culture and team efforts. If you show collaborative spirit, drive and passion, your learning curve will be steep and your career opportunities with TWINO – immense.
We offer good and competitive terms of employment, an exciting employee benefits program, and a competitive remuneration package. The salary range for this position varies from 1 700 to 1 900 EUR gross, depending on the skill set, experience, and other competencies.
Your work will play a critical role in establishing TWINO as an industry leader in the areas of investment trading for retail investors. If you are ready to join our team of overachievers to accomplish our mission – be that from the comfort of your couch or in one of our fully-equipped hybrid offices – you’re welcome to apply, even if you do not meet every single requirement mentioned above.
For more information reach out to our People Specialist & Recruiter
Madara Kalme
Visit LinkedIn Apply until 19.05.2025
Apply nowWhy #lifeatTWINO
Work from anywhere
We believe in the benefits of working remotely and offer all our employees the possibility of working remotely. Think and work exactly where you're personally most productive
Workation
Team-buildings that combine work and leisure once a year for each team. Meet with your team outside your usual work environment, travel while working and experience something new with your colleagues
Kids Day & gifts for kids
We love to surprise the youngest members of the TWINO family – Christmas gifts, tailor-made gaming kits or Kids Day is TWINO's way of cherishing our kids
Development of your choice
We give a lot of freedom when it comes to your personal development. You get access to an individual yearly development budget calculated form your salary that you can spend on the development activities you choose for yourself. Whether it's inspiring conferences or private mentoring sessions - it's all up to you
Growth Camp
We empower our people to gain new skills and grow professionally. Our unique training program Growth Camp allows us to expand our horizons through engaging, interactive & targeted learning sessions & workshops on various topics
Heavy social agenda
We have our yearly summer team-building event, we head to the slopes in the winter and have a grand Christmas party! We're keeping things interesting through social events, traditions and celebrations. There's always something going on