SME Manager (temporary employment 1-2 years)

Latvia, Riga | Customer Service

As SME Manager you will be in charge of taking our lending products to the next level – from understanding consumer insight and formulating product vision to leading development and roll-out in our key markets.

Your responsibilities
  • Responsibility of sales targets
  • Strategy, content setting and supervision of the web content in close cooperation with marketing team
  • Process effectivization (planning, managing of CS operations for lending products)
  • Proposals for improvements in IT systems used tools to ensure the improvement of CS, including debt recovery processes and product development
  • Effective portfolio analysis
  • Loan system (bugs, improvements for CC agents work, ideas for effectiveness)
  • Cooperation with external partners, external service providers
  • Development and implementation of the necessary instructions, guidelines, methodologies, normative acts, etc.
  • Product efficiency, sustainability monitoring
  • Cost effectivization
What we are looking for
  • A strong background in product development – leading the launch of new products from initial idea phase to full roll-out, aligning stakeholder needs, gathering and understanding consumer insight
  • Proven experience in SME lending business
  • Good knowledge of banking or financial services practices. Previous experience in banking, peer to peer or consumer lending
  • Ability to work to tight timelines and at the same time produce quality results
  • Fluency in Latvian, English and Russian
  • Strong analytical skills, argumentation skills, excellent communication skills
Why join TWINO
  • Possibility of working remotely
  • Individual development budget to spend on development activities of your choice
  • Unique internal training program Growth Camp
  • One extra paid vacation day a year for special occasions
  • Health days
  • Workation
  • Heavy social agenda
  • Salary range for this position varies from 1600 to 1900 EUR gross, depending on experience, skillset and other competencies

For more information reach out to our Talent Acquisition Specialist

Vineta Berzina

[email protected]

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Apply until 20.02.2021

Apply now